Return Policy - HPS Performance Products

Returns

You can return most items within 60 days of delivery. There is no restocking fee.

To be eligible, an item must be:

Unused and uninstalled
In resalable condition
In its original, undamaged packaging
Accompanied by proof of purchase

Open-box items follow the same return rules as new items, unless the product page says otherwise.

Before installing, please mock up the parts and confirm they are what you need. Installed parts cannot be returned.

How to start a return

Contact us by phone, email or our web form with your order number and the items you want to return.
We will send you a Return Merchandise Authorization (RMA) number and return instructions.
Ship the item within 14 days of receiving your RMA. Put the RMA number on the shipping label, not on the product box.

Returns without an RMA number may be refused. Ship returns to: HPS Performance, 5367 Ayon Ave, Irwindale, CA 91706.

Return shipping

You pay return shipping, and original shipping charges are not refunded, unless the return is due to our error or the item arrived damaged or defective. In those cases we send you a prepaid label and refund the original shipping too.

For returns you ship yourself, we recommend a trackable, insured service. We are not responsible for return packages that do not reach us.

Refunds

We inspect returns when they arrive. Approved refunds go back to your original payment method within 2–5 business days. Your bank may take a few more days to post it.

Items returned used, installed, damaged or incomplete are not eligible for a refund. We will send them back to you at your expense if you ask.

If your refund has not appeared after 10 business days, check with your bank or card issuer, then contact us at [returns email].

Damaged, defective or wrong items

If an item arrives damaged, defective or not what you ordered, contact us within 7 days of delivery. Please include photos of the item and the packaging, and keep all packaging in case the carrier needs to inspect it.

We pay all shipping costs for these claims and will send a replacement or a full refund, including original shipping. Do not ship the item back until we send you instructions.

Defects found after the 60-day return window are covered by our Warranty.

Exchanges

To exchange for a different item, return the original under this policy and place a new order. Damaged, defective or wrong items are replaced as described above.